Shipping Policy
Last updated: July 8, 2024
Shipping Locations
U.S. Mainland Orders
All orders shipping to a mainland U.S. address will be shipped via Federal Express. You may select Home/Ground Shipping for $14.95, 2-Day Shipping for $30.00, or Overnight Shipping for $40.00 at checkout.
Alaska/Hawaii/International Orders
If you would like to place an order but live somewhere other than the mainland of the United States, please email us at customerservice@sbxhd.com and we’ll advise whether we can ship to your location and, if so, the additional shipping costs.
Shipping Your In-Stock Order
We do our best to ship in-stock orders within two (2) business days of an order being processed. If you are placing an order for both in-stock items and preorder items, please note that your in-stock item will not ship until the preordered item(s) becomes available. If you would like to receive your in-stock items as soon as possible, we recommend placing an order for in-stock items separately from preorder items. You can rest assured that we'll keep your purchase safe until it reaches you. Your order is insured against theft and accidental damage during delivery. Once your purchases have been delivered to the specified address, they are no longer covered by insurance. If you are unavailable when your package arrives, our courier will make two more attempts to deliver your purchase.
Shipping Your Preorder
PLEASE NOTE THAT PREORDERED ITEMS WILL TAKE APPROXIMATELY EIGHT (8) WEEKS TO SHIP! PLEASE SEE DETAILS BELOW.
A preorder is an order placed for an item that is not currently in stock and will be manufactured specifically for that order. It is the customer’s responsibility to read and understand the terms and conditions of the preorder process. When you preorder an item from SBxHD.com, that item is reserved exclusively for you. You will be charged when the order is placed and the garment(s) making up your order will be shipped once they are all available. We try to ship preordered items within two (2) business days of the item being received at our warehouse.
We do our best to specify on the product page when a preorder item will ship but these dates are estimations and preordered garments can sometimes become available before or after the advised date. We will advise you of changes to the estimated shipping date. If your order consists of both in-stock items and preordered items then your full order will ship once all of your preordered items are available for shipment. If you would like to receive your in-stock items as soon as possible then we recommend placing an order for in-stock items separately from preorder items.
Tracking Your Order
Once your order has shipped, you will receive an email containing your order details and tracking number, which you can use to track your order online.
Your tracking number will not activate to show movement until the parcel is scanned in at a FedEx sorting facility, generally 24 hours or so after you receive your shipping notification.
Cancellation Policy
No cancellations or changes can be offered for in-stock items once an order has been placed. Please contact us at customerservice@sbxhd.com regarding the cancellation of pre-ordered items. We may be able to cancel an order for a pre-ordered item as long as that item’s production has not yet started.